Front Office

Front office is the heart of every hotel’s operations, it acts as the center of operations where majority of the information passes through and processes are triggered. All the information is displayed in an easy GUI with organic process flow making your front-office operations more streamlined and efficient.
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Available Functions

Registration Card

Blank Registration Card

Reservation Check-In with Express Check-In Facility

Walk-In Check-In

Room Blocking for Guest and Maintenance

Guest Payments: Charges, Refunds, Paid-Outs

Extensive Guest Profile Management with Attachments

Reinstate Checked Out

Amend Stay

Guest Swap

Pay Master

Check-Out: Individual & Group

Occupancy Forecast

Night Audit & Day Close

Room Change

Pax In & Pax Out

Internal Notification

You have a big group of corporate guests coming to your hotel on a short notice, now you have to notify various departments in the hotel to get everything ready, so how do you contact them? You don’t; the system does, Innboard Front Office has its own internal messaging system, which sends out important notification as per pre-configured settings or you can even send out custom message in pop message, email and even SMS.

Early Check-In Charges

More often than you think, guests do arrive at the hotel before the hotel’s check-in time. Guests can request to check-in early instead of waiting in the hotel’s lobby. To simplify the early check-in process and charges related to it, we have a pre-configured early check-in charge. In addition, you can always modify the charge as per your hotel’s policy or even add the charge manually during check-in process.

Guest Blocking & Black Listed Guest Alerts

The property management system maintains a database of the guests which have been barred in the past by the hotel. If the reception desk doubts that the guest is on the list, just with a single click, the guest details will be matched with the database and alert the staff. The staff can also override the ban manually if the guest has been part of the list by mistake.

Day-Use Charge

Day-use service will enable you to cater services to corporate guests who are looking for a place to freshen up before a meeting or transit passengers who wants to rest before taking off to their destination. Here the guests book to stay during the day without staying overnight and check-out within the same day. The one of a kind feature will allow you to manually charge the guests as per the requested stay period.

House Use

Late Check-Out Fee

If the guest is checking out late, the hotel erp software will instantly prompt you and offer four different options; Full Charge, Half Charge, Manual Charge or No Charge. This not only keeps accurate track of all late check-outs but also gives you complete freedom on how you want to handle the guest checking out. As there can be multiple reasons for a check-out, you can select the appropriate option as per your discretion or hotel policy, keeping things fair and your guests happy.

Folio Transfer

You got a group of people staying at your hotel and they like to club together some of the room charges to one folio and rest to another folio. You just select the room of the single guest and club all the charges to the folio, that’s it. Rest of charges is processed the same way and another folio is generated instantly. Furthermore, the system will automatically send it to the guest’s email and you can even print a hard copy on the spot if guest requests.

Shift and Cash Management

Whenever a front desk operator completes their shift and log’s out in Innboard Front Office, the PMS system will automatically generate a cash report. This ensures accountability during shift hours and gives you precise information about the transactions.

Service Bill

During the duration of the stay, guest can use many of the extra services like laundry, room service, minibar, housekeeping service, restaurant and more. Though Innboard Front Office module is integrated effortlessly with other modules of PMS, you can transfer these service bill/charges to the guest/room folio without any special efforts.

Also during check out, a check point will remind you to clear those charges. Until all the check point conditions are not cleared, the system will not let you check-out the guest, ensuring error free check-out for the hotel as well as the guest.

Guest Search

Room Calendar

Link/Master Room Management

No Show Approval & Charges

Expected Arrival

Stop Charge Posting (Outlet Posting Block)

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Service Information

Room Type

Room Number

Floor Management

Floor Head

Floor Block Management

Front Office Configuration

Complementary Item

Guest Preference

Airline Information

Room Features / Attributes

Available Reports

Countries of Guest

Available Filter: From Date, To Date

 

Available Data: Country Name, Visited

Occupancy by Room Type

Available Filter: From Date, To Date

 

Available Data: Room Type, Total Room

Room Occupancy Analysis

Available Filter: Report Type (Yearly, Date Range), Year, From Date, To Date

 

Available Data: Month, Room Type, Total Amount

Late Check-Out

Available Filter: From Date, To Date

 

Available Data: Date, Room Number, Registration Number, Guest Name, Pax, Tariff, Discount, Total,

Returned Guest

Available Filter: From Date, To Date

 

Available Data: Returned Guest, Total Guest

Guest Source

Available Filter: From Date, To Date

 

Available Data: Guest Source, Total Room

Division Revenue

Available Filter: Year, Report Type (Yearly, Monthly), Month

 

Available Data: Service Name, Revenue Amount

Room Sales Revenue

Available Filter: Year, Report Type (Yearly, Monthly), Month

 

Available Data: Service Name, Revenue Amount

Division Revenue Bar Chart

Available Filter: Year, Report Type (Yearly, Monthly), Month

 

Available Data: Month Name, Service Name, Total Amount

Room Sales Revenue Bar Chart

Available Filter: Year, Report Type (Yearly, Monthly), Month

 

Available Data: Month Name, Service Name, Total Amount

Day Use

Available Filter: From Date, To Date

 

Available Data: Date, Room Number, Registration Number, Guest Name, Pax, Tariff, Total

Sales Summary Report

Available Filter: Report Date, Report Type [For the Year (YTD), For the Month (MTD), For the Day (Today)]

 

Available Data: For the Day (Today), For the Month (MTD), For the Year (YTD), Room Revenue, Total, Room Sales, Number of Rooms Occupied, % of Occupancy, % of Double Occupancy, Number of Guests, Average Room Rate, Banquet Sale, Covers, Pax, Food & Beverage Outlet Revenue, Guest Room, Others Outlet Revenue, Total Outlet Sales, Total Sales (Room + Outlet), Service Charge, City/ SD Charge, Total Sales + Service Charge + City/ SD Charge, Vat, Additional Charge, Grand Total, Payment Collection, Card, Cash, Company, Refund,

Room Change Information

Available Filter: From Date, To Date

 

Available Data: Date, Registration Number, Guest Name, Previous Room, Shifted Room, Shifted By, Remarks

Guest Ledger Transcript

Available Filter: Ledger Date

 

Available Data: Room Number, Guest Name, Last Day Balance, Room Rent, Today’s Bill Amount, Net Amount, Total Payment, Balance, Remarks, Total

Payment Transaction

Available Filter: From Date, To Date, Payment Type (Cash, Card, Mobile Banking, Cheque, Company, Employee, Refund), Received By

 

Available Data: Payment Mode, Service Date, Room Number, Receipt/ Invoice Number, Description, POS Terminal Bank, Received, Amount, Paid, Amount, Operated By

Sales Information

Available Filter: From Date, To Date, Guest Type (House Guest. Walk in Guest), Sales Type (Room Sale, Card Sale, Cash Sale, Company Sale, Employee Sale), Service

 

Available Data: Service Name, Date, Reference No, Payment Type, Service Rate, S. Charge, City Tax/ SD Charge, Vat, Additional Charge, Total Amount

In-House Guest Ledger

Available Data: Serial Number, Room, Guest Name, Company Name, Reference, Payment Mode, Arrival, Departure, Number of Nights, Room Tariff, Amount, Advance/ Cash Out, Balance, Total Room, Total Guest, Total

Guest House Report

Available Filter: Report Name [Expected Arrival Report, Checked in Report, Checked- Out Report, In house Guest Report, Expected Departure (In house guest) Report], Report Date

 

Available Data (Filter by: Expected Arrival Report): Expected Arrival, Probable Arrival Time, Guest Quantity, Guest Name, Company Name, Reserved-By, Payment Mode, Room Type, Room, Quantity, Room Rate, Pick Up, Flight Info, Expected Departure, Remarks

 

Available Data (Filter by: Checked in Report): Check-In, Guest Company, Arrival Time, Guest Name, Nationality, Adult, Child, Expected Departure, Meal Plan, Total Room, Total Guest (Pax)

 

Available Data (Filter by: Checked- Out Report): Check-Out, Time, Check-In, Guest Name, Nationality, Company Name, Reg./Bill Number, Pax, Room Rate, Check Out By, Remarks, Total Room, Total Guest

 

Available Data (Filter by: In House Guest Report): Room Number, Guest Name, Company Name, Nationality, Adult, Child, Check-In, Expected Departure, Meal Plan, Check-In By, Remarks

 

Available Data [Filter by: Expected Departure (In house guest) Report]: Expected Departure, Guest Name, Nationality, Company Name, Pax, Check-In, Drop, Flight Info, Remarks, Total Room, Total Guest

Guest Payment Info

Available Filter: Guest Type (In house Guest, Walk in Guest), Payment Type (Advance, Paid Out, Refund, Company, Employee, Other Room), From Date, To Date, Payment Mode (Cash, Card, Refund, Company, Employee, Other Room)

 

Available Data: Payment Date, Guest Type, Payment Type, Payment Mode, Bill Number/ Room Number, Payment Amount, Total

SB Report Information

Available Filter: From Date, To Date

 

Available Data: Hotel Code, First Name, Middle Name, Last Name, Nationality, Passport Number, Gender, Birth Date, Profession, Check-In, Check-Out, Booking Reference., Room Number, Remarks

Police Report Information

Available Filter: From Date, To Date

 

Available Data: Room Number, Check In Date Time, Guest Name, Company, Address, Nationality, Profession, Visit Purpose, Identification, Mobile, Check Out Date, Remarks

NRB Report Information

Available Filter: From Date, To Date

 

Available Data: Hotel Code, First Name, Middle Name, Last Name, Nationality, Passport Number, Gender, Birth Date, Profession, Check-In, Check-Out, Booking Reference., Room Number, Remarks

In-house Foreign Guest

Available Data: Check-In, Guest Company, Arrival Time, Room Number, Guest Name, Nationality, Adult, Child, Expected Departure, Meal Plan, Room Rate, Check-In By, Total Room, Total Guest

Currency Transaction

Available Filter: Date From, Date To, Payment Mode (Cash, Card, Company, Employee, Guest Room), Cost Center (Front Office, Restaurant, Currency Exchange), Currency [BDT, USD, SSP, Euro, Euro (Below 50)], Received By

 

Available Data: Date and Time, Cost Center, Invoice Number, Payment Mode, Currency, Received Amount, Conversion Rate, Converted Amount, Received By, Remarks

Service Bill Transfer

Available Filter: Date From, Date To

 

Available Data: Date and Time, From Room #, To Room #, Service Information, Transferred By

Complimentary Guest

Available Filter: Date From, Date To, Guest’s Name, Company Name, Passport Number, Mobile Number

 

Available Data: Date, Guest’s Name, Company Name, C/I Date, C/O Date, Room Number, Remarks

Airport Pickup-Drop Info

Available Filter: Search Date, Pickup-Drop Type (Pick up, Drop), Company

 

Available Data: Airport Pick Up Information, Airport Drop Information, Reservation Number, Guest Information, Flight Info, Room Number, Guest Information, Flight Info

Guest Total Stay-overs

Available Filter: Guest Name, Company Name, Passport Number, Mobile Number, Min. Number of Nights

 

Available Data: Guest Name, Company Name, Mobile Number, Email, DOB, Number of Nights,

Guest Birthday Info

Available Filter: From Date, To Date, Guest’s Company, Number of Nights, Country, Guest Type (In House)

 

Available Data: Guest Name, Date of Birth, Company Name, Country, Phone Number, Email, Number of Nights

VIP Guest Info

Available Filter: From Date, To Date, Guest Name, Country, Company Name, Status (In house, Checked out)

 

Available Data: Check-In, Check-Out, Room Number, Guest Name, Company Name, Email, Country Name, Guest Type, Remarks

Rebate Information

Available Filter: From Date, To Date

 

Available Data: Date, Registration Number, Guest Name, Reference, Description, Amount, Rebate By

Pax In Information

Available Filter: Search Type (Check In, Check Out), From Date, To Date

 

Available Data: Registration No, Room No, Guest Name, Check In, Check Out, Pax In Rate

Daily Occupied Room Info

Available Filter: Process Month, Year

 

Available Data: Date, Deluxe Luxury, Deluxe Twin, Junior Suite, VIP Suite, Total

Manager Report

Available Filter: Report Date

 

Available Data: Guest Room, For The Day, For The Month, For The Year, Occupied Room, Occupied Guest, Occupancy (%), Average Room Rate, Average Rate/ Pax, Double Occupancy, Triple Occupancy, Quadra Occupancy, Revenue, Single Occupancy, Number Show, Cancellations, Sold Twice, Arrivals, Departures, Walk In, Premium Occupancy, Premium Twin Occupancy, Deluxe Occupancy, Deluxe Luxury Occupancy, Deluxe Twin Occupancy, Junior Suite Occupancy, Executive Suite Occupancy, Foreigner Room Count, Local Citizen Room Count, House Guest, Complimentary

Walk In Guest

Available Filter: From Date, To Date, Room Number, Registration Number

 

Available Data: Room, Adult, Child, Registration Number, Guest Name, Company, Arrival, Departure, Nationality, User, Summary

Reservation No Show (Charged/Uncharged)

Available Filter: From Date, To Date

 

Available Data: Reservation, Number, Date, Guest Name, Company/Private, Payment Mode, Reference, Check In, Check Out, Room Type, Reserved Room, Number Show Room, Quantity (Number Show), Room Rate, Status, Total Guest, Total Room

Main Reasons to Choose Innboard

Integrated ERP
Single Server
Your DNA, Not Others
No 3rd Party
Robotic Accounts
Ongoing & Continual

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